Company History

A national restoration offering followed shortly afterwards through employed technical specialists. Inspectors were appointed in Northern Ireland in 2002 completing the Independent Inspections national service which provides a complete and seamless validation/restoration and replacement offering to the insurance industry in all the major postcodes of England, Scotland, Wales, Northern Ireland, Channel Isles, Isle of Wight and the Isle of Man. Towards the end of the nineties, following numerous approaches from carpet manufacturers, who recognised our floor covering expertise, Independent Inspections also launched a fault/complaint reporting service and currently handles claims for many carpet manufacturers in both the UK and Europe. Independent Inspections is a non franchised organisation, a major benefit of which is having complete control from a central office over all our staff. This provides not only a seamless service, but also a consistency of quality.

The operations are directed from our head office in Preston, which is a business home for over 90 members of staff. In addition to these office staff, Independent Inspections fully employ approximately 100 field staff comprising of Senior Managers, Claims Inspectors, Restoration Operatives and Technical Operatives. These members of staff are home based and work within their regional areas.

During 2003 and 2004 considerable investment was made to expand the IT systems in an effort to create greater efficiency and reduce timescales for transmission of information. In addition, we devoted considerable resource to improving other areas of compliance and service to the policyholders to encourage retention of premiums for the principles. To allow for future expansion, more efficient management and better working conditions, a move to a modern new office complex took place in the Summer of 2004.