Insurance Customers

The range of insurance services offered, for dealing with floorcovering and furniture claims encompass:

  • Independent claim validation
  • Product identification and valuation
  • Estimation and planning
  • Incident detail, fraud reporting
  • Security process to ensure spend value is not exceeded and to validate the fitting address
  • Monthly customer satisfaction surveys
  • High level account management
  • Use of up to date technology
  • Water extraction and drying/flooring uplift and disposal
  • Replacement of product, currently through over 2000 retail outlets UK wide
  • Internal and external monthly audit procedures
  • Provision of management information on a regular basis
  • Full after sales service
  • Restoration (cleaning and restoring carpets and furniture/remedial (re-tufting of carpets, leather spot/panel repair/minor laminate floor repairs)