Privacy Policy

At Independent Inspections we are committed to safeguarding and preserving the privacy of our customers

In this policy, "we", "us" and "our" refer to
Independent Inspections.
Incorporated in England and Wales - Registered No: 02832192 Registered Address: 2 A C Court, High Street, Thames Ditton, Surrey KT7 0SR

We may update this policy from time to time by publishing a new version on our website.

Please check this page occasionally to ensure you are happy with any changes to this policy

We use cookies for certain areas of our website.

Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before.

Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu

Details of cookies applicable to our website can be found in our cookies policy

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@iigroup.co.uk

You may exercise any of your rights in relation to your personal data by contacting us here:

Data Protection Independent Inspections Ltd
6 Fulwood Park
Caxton Road
Fulwood
Preston
PR2 9NZ

Or by Email
info@iigroup.co.uk

1. How we collect your data

When acting on behalf of your insurer to assist in evaluating and/or resolving your claim

We received your Data from your Insurance Company

2. Information We Collect

We are likely to collect the following personal information from you and your insurer when we assist in evaluating and/or resolving your claim.

  • Customer Personal Data, including, name, address, phone numbers, email address, policy number, claim number, details of claim
    This is used to set up and manage a claim on our system
  • Special category data including age and health information may be requested when assessing whether specific assistance is required for infirm and/or vulnerable customers.
  • We use a PCI DSS v3.2 Level 1 compliant service for the processing of Debit/Credit card payments
  • Information that you provide when you communicate with us by any means

When using our IIL Assist app:

  • Permission will be requested to access:
    • Camera
    • Microphone
    • Location
    • and Storage (for IIL Assist data only)

    Permission is requested for each of the above individually, and can be granted or denied.
    You may withdraw permissions at any time via the app permissions settings on your device, however this may mean the app cannot function
  • Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions
  • Videos and photographs of the inside and possibly outside of the property. Although we make every effort to avoid recording anything not related to the claim, this may indirectly include personal property, for example; photographs, unrelated areas or car registration numbers
    This data is collected to validate a claim accurately and efficiently resolve your claim

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data

3. Use of Your Information

We use the information that we collect from you to provide our services to you, when assisting your insurer in evaluating and/or resolving your claim.

We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication

Our IIL Assist app will generate the metadata associated with communications made using contact or survey forms
The correspondence data may be processed for the purposes of progressing your claim, communicating with you and record-keeping

In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless you have their authorisation, and they are aware of our Privacy Policy

4. Providing your Personal Data to Others

Your Personal Data will only be disclosed insofar as reasonably necessary for the purposes of evaluating and/or resolving your claim.

We will only disclose your personal data to third parties where we have a strict processing agreement in place specifying security and processing requirements, and only then on the written authority of your insurance company

We aim to provide only the data relevant to the third parties purpose

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business, to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

On occasion we include links to third parties on our website

Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy.

You should review their privacy policy before sending them any personal data.

5. International Transfers of your Personal Data

We do not currently transfer or store your Personal Data outside the European Economic Area

In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the EEA for processing and storing.

Should such transfers become necessary,

  1. appropriate European Commission approved safeguards will be implemented
  2. this policy will be updated with details of the transfers, and safeguards implemented

6. Data Security

We are committed to safeguarding and preserving the privacy of our customers, and have stringent safeguards in place to protect your data once it reaches us

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

7. Retaining and Deleting Personal Data

Personal Data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Data collected for the purposes of evaluating and/or resolving your claim will be retained for the period specified by your insurance company, at which point it will be destroyed or passed to your insurance company according to their contractual specifications

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person

8. Your rights

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.

8.1 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.2 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.3 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed.

However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims

8.4 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection.

Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.5 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.6 You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.

8.7 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.8 To the extent that the legal basis for our processing of your personal data is:

  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.9 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.10 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by contacting us here:

Data Protection Independent Inspections Ltd
6 Fulwood Park
Caxton Road
Fulwood
Preston
PR2 9NZ

Or by Email
info@iigroup.co.uk