Insurance Industry Manufacturing Industry Services to the Manufacturing Industry Technical Support Department We at Independent Inspections Limited offer the carpet manufacturers in the UK and in Europe an investigation and report service. An inspection report will say if a complaint is a manufacturing fault, a fitting error, a storage issue or the result of a consumer's actions. The inspectors can either report only or negotiate settlements on behalf of the carpet manufacturer. This department, whilst located in Independent Inspections Ltd's offices, is a completely autonomous division with its own administration, field staff and management team. In order to keep up with developments within the industry all of our field and office staff are regularly involved in visits to the manufacturing plants and undertake in-house training. We have a team of dedicated technical operatives. These operatives are selected and trained to deliver a skilled, efficient and courteous service and as they all work directly and exclusively for us, we retain control over every aspect of each complaint. In addition to which, we can call on the resources of the Independent Inspections insurance division where a number of field staff are also qualified to provide a report/negotiation service. Our technical operatives have been trained to recognise defects across the vast range of floorcoverings available and are now fully equipped to respond to the specialised market of hard floorcoverings. Every hard covering report includes a room plan, photograph and details of the moisture readings we took on site. All our reports include a firm conclusion. They provide all the information required to settle a consumer complaint with one single visit.